Privacy Policy

Last updated: January 2026. This Privacy Policy describes how ku988 collects, uses, and safeguards your personal information when you use our platform.

1. Introduction

ku988 is committed to protecting and respecting the privacy of every player who uses our platform. This Privacy Policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed. Please read this policy carefully to understand our practices regarding your personal data and how we treat it.

By accessing or using ku988, you acknowledge that you have read and understood this Privacy Policy and that you consent to the collection, use, and disclosure of your personal information as described herein. If you do not agree with this policy, you must discontinue your use of the platform immediately.

2. Information We Collect

We collect several types of information in connection with your use of ku988. The categories of personal data we may collect include:

• Identity information: full name, date of birth, nationality, and government-issued identification number, as required for KYC verification in accordance with applicable regulations.
• Contact information: email address, phone number, and residential address in Bangladesh (e.g., Dhaka, Chittagong, Sylhet, Khulna, or other divisions).
• Financial information: payment method details (bKash, Nagad, Rocket, Upay, Visa, Mastercard account references), transaction history, deposit and withdrawal records. We do not store full card numbers or mobile banking PINs.
• Technical information: IP address, browser type and version, device type, operating system, time zone, and pages visited within the ku988 platform.
• Usage and behavioural data: game activity logs, wagering history, session duration, bonus usage patterns, and support interaction records. This data is used to improve platform performance and personalise your experience.

3. How We Use Your Information

ku988 uses the personal information we collect for the following lawful purposes:

• Account management and service delivery: to create and maintain your ku988 account, process deposits and withdrawals, verify your identity, and deliver the games and services you have requested.
• Compliance and fraud prevention: to fulfil our obligations under applicable laws and regulations, including anti-money-laundering (AML) requirements, KYC verification, and responsible gaming obligations.
• Customer support: to respond to your enquiries, resolve disputes, process complaints, and communicate with you about your account or any changes to our platform or policies.
• Platform improvement and analytics: to analyse usage trends, monitor platform performance, identify technical issues, and develop new features that improve the overall gaming experience for Bangladesh players.

4. Data Sharing and Disclosure

ku988 does not sell, rent, or trade your personal information. We may share your data with carefully selected third parties only in the following strictly defined circumstances:

• Payment processors and financial service providers: bKash, Nagad, Rocket, Upay, and international card payment partners require transaction reference data to process your deposits and withdrawals securely.
• Regulatory and law enforcement bodies: where required by applicable law or court order, ku988 may disclose personal data to government authorities, regulatory bodies, or law enforcement agencies.
• Technology and security service providers: third-party vendors who assist us with platform hosting, fraud detection, identity verification, and cybersecurity are bound by strict confidentiality agreements and may only process your data on our instructions.

5. Data Retention

ku988 retains your personal data only for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, regulatory, accounting, or reporting requirements. The following retention principles apply:

• Active account data is retained for the lifetime of your account. If you close your account, we will retain your data for a further period as required by applicable anti-money-laundering and financial regulations.
• Transaction records are retained for a minimum of five years in accordance with standard financial record-keeping obligations applicable in Bangladesh.
• Support and dispute records may be retained for up to seven years to enable resolution of any future claims or legal proceedings.
• Where data is no longer required, ku988 will securely delete or anonymise it so that it can no longer be associated with any individual.

6. Cookies and Tracking Technologies

ku988 uses cookies and similar tracking technologies to enhance your experience on our platform. A cookie is a small text file stored on your device when you visit a website. We use the following types of cookies:

• Strictly necessary cookies: essential for the operation of the platform, including session management, login state preservation, and security token handling. These cannot be disabled without affecting core functionality.
• Analytical cookies: help us understand how players interact with ku988, which pages are visited most frequently, and where technical improvements are needed. Data from analytical cookies is aggregated and anonymised.
• Preference cookies: remember your settings and preferences, such as language selection and display preferences, so you do not need to re-enter them each visit.

7. Your Rights and Choices

ku988 respects your rights in relation to your personal data. You may exercise the following rights at any time by contacting our support team at [email protected]:

• Right of access: you may request a copy of the personal data ku988 holds about you. We will respond to all verified access requests within 30 days of receipt.
• Right of rectification: if any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected or updated.
• Right of erasure: you may request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to any overriding legal retention obligations.
• Right to object: you may object to the processing of your personal data for direct marketing purposes at any time. You may also object to other forms of processing where you have legitimate grounds to do so.

8. Data Security

The security of your personal data is a top priority at ku988. We implement a range of technical and organisational measures to protect your information against unauthorised access, accidental loss, alteration, or disclosure. These measures include:

• 256-bit SSL/TLS encryption for all data in transit between your device and our servers, ensuring that your personal and financial information cannot be intercepted during transmission.
• Encrypted storage of sensitive data at rest, including hashed password storage using industry-standard algorithms. ku988 staff members never have access to your plaintext password.
• Regular independent security audits and penetration testing to identify and remediate vulnerabilities before they can be exploited. Our systems are monitored 24/7 for suspicious activity.

9. Third-Party Links and Services

The ku988 platform may contain references to third-party payment providers and game software suppliers. These providers operate their own privacy policies, and ku988 is not responsible for the privacy practices of any third-party service. We encourage you to review the privacy policies of any third-party provider whose services you use in connection with ku988.

ku988 does not control and is not responsible for the content or privacy practices of any external websites or services that may be referenced in connection with our platform. This Privacy Policy applies solely to personal data collected and processed by ku988 directly.

10. Children and Minors

ku988 strictly prohibits use of the platform by persons under the age of 21. We do not knowingly collect, process, or retain personal data from individuals below this age threshold. Our services are intended exclusively for adult players aged 21 and above.

• During account registration, all users are required to confirm that they are 21 years of age or older and to provide valid identity documentation supporting this declaration when requested.
• If ku988 becomes aware that personal data has been collected from a person under 21, we will take immediate steps to delete that data and close the associated account without further notice.
• Parents and guardians who believe that a minor has registered an account on ku988 should contact our support team immediately at [email protected] so that we can investigate and act accordingly.

11. Changes to This Privacy Policy

ku988 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or the services we offer. When we make material changes, we will notify you by posting a prominent notice on the platform or by sending an email to the address registered on your account.

The date at the top of this policy indicates when it was last revised. Your continued use of ku988 following the posting of any revised Privacy Policy constitutes your acceptance of the changes. We encourage you to review this page periodically to stay informed about how ku988 protects your information.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way in which ku988 handles your personal data, please do not hesitate to contact our dedicated support team. We are committed to addressing all privacy-related enquiries promptly and transparently. You can reach us at [email protected].

ku988 aims to resolve all privacy queries within 10 business days of receipt. Where a query is particularly complex or where you have raised a number of requests, we will notify you as soon as possible and provide a realistic timeline for resolution.